What is [pii_email_37f47c404649338129d6]?
You will get the error message [pii_email_37f47c404649338129d6] when you install McAfee security software on your system. In that case, computer users can’t send emails from Outlook or other email services due to the following error:
Fatal SENDER_NOTIFICATION_FAILURE: There was a problem with the outgoing server address – [insert address here]. Please verify there is connectivity and allow TCP timeouts to occur before retrying. Additional information in DataBase log file(s).
Error code: 0x800ccc0b. You also see an error 408 when you try to create a new Outlook profile.
Note: [pii_email_37f47c404649338129d6] is often caused by some other program on your PC that interferes with the installation of the McAfee software. So please uninstall them before installing McAfee Security. Once you install or upgrade your system to Windows 10, this problem will occur more frequently than before due to incompatibilities between McAfee and the new OS.
How can I fix [Pii_email_37f47c404649338129d6]?
Here are some potential solutions to help you solve this problem:
Solution 1: Uninstall some security software installed on your computer before installing McAfee Security
Solution 2: Uninstall the previous version of McAfee and then install a new one.
Note: Restart your computer after uninstalling these security programs and before you install the latest version of McAfee Security.
Solution 3: Add exceptions to your email program (Outlook/Thunderbird/etc.) for the following domains: mcafee.com, alerts.mcafee.com, testsite.mcafee.com, webdefender.mcafee .com, global3.mcafee . com, s2s-fe1-a-prod . mcafee . com as well as “*.m capi.net” “*.mcafee.com” and “*.emc.co.uk”.
Note: If you are using Windows 8, please go to Apps view in your computer after clicking “Windows” button on the bottom left corner of the screen, right-click on McAfee program icon, click Properties so that you can find out what security software is installed on your PC, then uninstall them one by one to see whether they cause this problem or not.
Solution 4: Set up 100 series VLAN.
Solution 5: Change system date to 2013-12-30 (yyyymmdd) in Windows Registry Editor (regedit).
Solution 6: Disable IPv6 network settings.
Backup your computer data before these solutions or you can create a system restore point first. If the problem persists, please leave a comment below to let us know. Our support staff will respond as soon as possible.
Here is a post from one of our readers regarding this issue:
“My daughter was trying to send an email and received the following message: Fatal SENDER_NOTIFICATION_FAILURE: There was a problem with the outgoing server address – [insert email here]. Please verify there is connectivity and allow TCP timeouts to occur before retrying. Additional information in DataBase log file(s). Error code: 0x800ccc0b. She is running Windows 7, McAfee security software and Outlook 2010. How do I fix this problem?”
Solution: “Hi, you must be Wendy, or any other readers who has the same question as mine. Actually there are some conflicting information in your post about which program is causing this issue. But here are several common ways to solve [pii_email_37f47c404649338129d6] problem when you install Microsoft Security Essentials (MSE), Windows 10 or McAfee security software on your computer.
First of all, if you run into this problem while installing MSE on your PC, uninstall any other existing antivirus program before restarting your PC and then install MSE to see whether the problem persists or not. Method 2 can help you solve this problem too. If it doesn’t, please try method 3 mentioned below.
If this error occurs when you are upgrading your computer from Windows 7 to Windows 10, make sure you have turned off all security software installed on your PC before starting the upgrade process. Once the upgrade is successfully completed, turn them back on again and then install McAfee anti-virus to see if this issue still happens.
In addition, it’s also suggested to disable IPv6 network settings in your computer as well as adding exceptions for these domains: mcafee.com, alerts.mcafee.com, testsite.mcafee.com, webdefender.mcafee .com, global3.mcafee . com, s2s-fe1-a-prod . mcafee . com as well as “*.m capi.net” “*.mcafee.com” and “*.emc.co.uk”.
That’s all for now and I hope the information above can help you solve this problem on your PC.”
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